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If you've troubleshot that, and are still having issue please contact us or submit a bug report.
Submit a bug report:
Your feedback and know that it goes directly towards making our product even better for you. Glitches and bugs can occasionally happen and if you encounter one of these bugs, please report it to us using the guidelines below.
1. Open your device's Settings
2. Go to Developer Options
3. Tap 'Take Bug Report' at the top
4. Please wait a few minutes for the report to generate
When the report is ready, an email will be created for you that contains the necessary information. Please send the report to us directly at email@example.com
* Please Note: If you don't see the 'Developer Options' available, you may need to enable.
Go to > Settings > About Phone > Build number tap it 7 times to enable Developer options.